Communication with stakeholders

Status of Communication

A strong relationship of trust with stakeholders is indispensable for conducting business activities. We provide various opportunities to help stakeholders understand the Mitsubishi Electric Group and ask for their expectations, requests, and opinions.

Major stakeholders Responsibilities and issues Major contact departments Major communication opportunities
Customers
Individual and corporate customers
  • Improvement of customer satisfaction
  • Sales departments
  • Quality departments
 Inquiry centers (home appliances: Customer Relations Center; building systems: Information Center, etc.), sales activities, websites, showrooms, events, exhibitions, customer questionnaires, mass media / commercials
  • Product safety and quality
  • Customer response and support
Employees
Workers related to the Mitsubishi Electric Group in general
  • Occupational health and safety
  • Personnel departments
  • Sustainability promotion departments
 Hotlines, intranets, in-house bulletins, training programs, meetings between management and employees, employee awareness surveys
  • Respect for human rights
  • Human resource development
  • Respect for diversity
Government, local governments, industrial organizations
Governmental institutions, local governments and industrial organizations relevant to the business activities of the Mitsubishi Electric Group
  • Compliance with laws and regulations
  • External affairs departments
 Participation in advisory councils and committees, participation in the activities of industrial and economic organizations
  • Compliance with restrictions
  • Policy proposals
NGOs and NPOs
NGOs/NPOs citizens groups, etc. with relevance to the social and environmental aspects of Mitsubishi Electric Group
  • Grants and partnerships through contributions to regional communities
  • Sustainability promotion departments
 Philanthropic activities (funds, foundations, volunteer activities), dialogues on social and environmental issues
  • Dialogues on social and environmental issues
Business partners
Business partners that supply raw materials and parts
  • Fair transactions
  • Materials departments
 Information sessions on sustainability procurement, BCP seminars, meetings based on the results of fair selection and evaluation of suppliers
  • Sustainability promotion through the supply chain
Regional communities
Communities near Mitsubishi Electric offices
  • Contribution to four activity philanthropic areas (social welfare; science and technology; global environmental conservation; culture, art and sports)
  • Sustainability promotion departments
 Contributions through business, philanthropic activities (funds, overseas foundations, volunteer activities), grants to universities, plant inspection tours, factory open-house events
Shareholders
Shareholders, investment institutions, investors, etc. directly or indirectly possessing Mitsubishi Electric Group shares
  • Increase in corporate value
  • IR departments
 Financial results presentation meeting (4 times yearly), general meetings of shareholders (once a year), IR events/individual meetings, websites (IR resource library), responses to interviews, shareholder communications
  • Proper redistribution of profits
  • Information disclosure
  • Response to ESG investments
Others
Academic institutions and research institutions
  • Cooperation in creating innovation
  • R&D departments
 Industry-academia cooperation in research, stakeholder dialogues (once a year)
  • Joint studies
Future generations
  • Provision of education opportunities
  • Sustainability promotion departments
  • Overseas foundations
 Inquiry centers, philanthropic programs, factory inspection tours, grants via foundations, events